Shipping policy

Domestic Shipping (USA):

- We exclusively use FedEx for all our shipping needs within the United States.
- Estimated delivery time is between 2 to 7 business days, depending on your location.
- Orders for in-stock items are processed within 1-2 business days, and you will receive a tracking number once your order has been shipped.
- Please note that delivery times may vary during peak seasons or due to unforeseen circumstances beyond our control.

International Shipping:

- We ship internationally using FedEx, ensuring reliable and timely delivery across the globe.
- Estimated delivery time is between 2 to 14 business days, depending on the destination country.
- Orders for in-stock items are processed within 1-2 business days, and tracking information will be provided upon shipment.
- Please be aware that customs processing times may affect the overall delivery time, and any customs fees, duties, or taxes are the responsibility of the recipient.

Custom Orders (High and Fine Jewelry):

- Orders for high and fine jewelry require a consultation with our designer before production begins.
- After the design is finalized, the production process takes approximately 4 to 8 weeks.
- Once the piece is completed, it will be shipped, and you will receive tracking information.

General Information:

- We take great care in packaging your jewelry to ensure it arrives safely.
- In the event of a delay or issue with your shipment, please contact our customer service team for assistance.

Thank you for choosing Olga Shatrova Jewelry!