FAQ
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What is High Jewelry?
High Jewelry refers to the pinnacle of craftsmanship and design, featuring rare gemstones, precious metals, and intricate artistry. Each piece is a unique creation, often custom-made, and designed to be a timeless treasure.
What is the production time for Fine Jewelry?
When you order fine jewelry from our website "as is", the production time is typically 4-6 weeks. This timeframe allows us to ensure the highest level of craftsmanship and attention to detail. Shipping time will vary depending on your location, and we will provide tracking information to keep you updated on your delivery.
Do you offer custom jewelry design services?
Yes, we specialize in creating bespoke jewelry pieces that are tailored to your individual style and preferences. The process begins with a consultation where we discuss your ideas, followed by the creation of a 3D model. Once approved, we move to production, ensuring every detail meets our high standards. To make an appointment for creating custom jewelry please contact us via email olgashatrovajewel.usa@gmail.com
How long does it take to complete a custom jewelry piece?
The timeline for custom pieces typically ranges from 4 to 8 weeks, depending on the complexity of the design. We encourage early planning to ensure your piece is ready for any special occasion.
How do I know my ring size?
We provide a comprehensive ring sizing guide on our website. If you’re unsure, we recommend visiting a local jeweler for accurate sizing.
How should I care for my jewelry?
We recommend regular cleaning with a soft cloth and storing your pieces in a dry, safe place. Avoid contact with harsh chemicals and extreme temperatures. Detailed care instructions are provided in Care Instructions section of every item card. For more delicate items, such as those with gemstones, periodic professional cleaning is advised.
Do you offer international shipping?
Yes, we offer fully insured shipping worldwide. All packages require a signature upon delivery to ensure your jewelry arrives safely. For more details on our shipping policy please visit here.
What payment methods do you accept?
We accept all major credit cards, GooglePay, ApplePay, and PayPal.
What is your return and refund policy?
Due to the custom nature of our work, returns are not accepted. For more detailed information on our return and refund policy, please visit here.
What does your lifetime jewelry warranty cover?
Our lifetime warranty includes complimentary services such as polishing, rhodium plating, and stone tightening to keep your jewelry looking as beautiful as the day you received it. However, please note that repairs are not covered under this warranty. Additionally, we offer the option to send your jewelry to a trusted workshop for professional cleaning, ensuring your pieces maintain their brilliance over time.